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  • Service termination - IMPORTANT, please read! 11.04.2017

    We are sad to notify you of our intentions to stop our service. You will be able to withdraw your PHP Peso through Dragonpay until April 15, 2017, after which the service will be shut down completely and the remaining balance will be converted to BTC and deposited to your BTC wallet. 

    We recommend that you withdraw your PHP Peso immediately.

    The team would like to thank all of our users for their patronage.

  • BSP Regulations 17.02.2017

    Good day to all of our clients!

    Please be informed that we will stop Peso withdrawals temporarily tonight in order to comply with BSP Regulations, however Bitcoin withdrawals is still possible.

    Depending on the requirements needed, Bitcoin trading/deposits/withdrawals may also be temporarily suspended on Monday, February 20, 2017, until further notice.

    We are hoping for your kind consideration with regards to this matter. We hope to be fully operational once again after we have complied with the requirements needed. 

     

  • MBTC Corporate Banking System Slowdown (Feb 6, 2017) 06.02.2017

    Good day to all of our clients!

    This is to inform you that Metrobank Corporate Banking is having a system slowdown. All transactions uploaded before 1PM will still be processed today once the bank resumes activity. However if the slowdown persists until 1PM, posting of results will be available by around 8 to 9 PM.

    We shall keep you posted for updates.

  • Adjustment of Withdrawal Limit 19.01.2017

    This is to inform you that the 30 day withdrawal limit has been adjusted to 1 Million Pesos, however, the daily limit remains unchanged.

    We would keep you updated when we decide to raise the limit in the future.

     

    Thank you for your understanding.

  • Holiday Schedule 27.12.2016

    Please be informed that starting today December 27, 2016, we will be off until January 2nd, 2017 for our office holiday break. Which means there will be no back office support. Online trading resumes as normal except that there will be no support and Peso withdrawals will not be processed. Regular work resumes January 3, 2017

    We hope you enjoyed the Christmas season with your loved ones and we wish you a prosperous New Year!

  • Bonifacio Day 29.11.2016

    In commemoration of Andres Bonifacio Day, please be informed that our back office will be closed on November 30, Wednesday. Online trading will operate as regular. Office and back office support will resume the next day.

  • Halloween Announcement 28.10.2016

    We will be closed for Halloween, and will resume operations on November 2, 2016. Happy halloween!

  • Change in Security Image 28.09.2016

    To our valued clients,

    We would like to inform you that the Security Image has been changed into more regular looking photos in replace of the old one. Please be advised accordingly.  

  • Eid al-Adha 09.09.2016

    To all our Muslim brothers and sisters, Happy Eid al-Adha! 

    In observance of Eidul Adha, please be informed that pur back/office support is suspended on Monday, September 12 2016. Online platform and trading still operates as normal.

  • National Heroes Day Announcement 26.08.2016

    In commemoration of the Nationals Heroes Day, please be informed that our back office/support is suspended on Monday.

  • Peso Withdrawal Fee 16.08.2016

    To our dearest clients,

    The Peso Withdrawal fee of Php 250.00 has now been changed into Php 50.00. Please be guided accordingly.

  • Withdrawal Feature 05.08.2016

    Good day to all of our clients!

    We are happy to announce that the withdrawal feature is now available and back to normal. We are deeply sorry for the inconvenience that it may have caused you.

    Happy trading!

  • Closed July 6 due to national holiday 05.07.2016

    Dear members,

    As July 6th was just declared a national holiday, we will be closed for business. Operations will resume on July 7th.

    Thanks!

  • Security Bank withdrawals/deposits temporarily on hold 10.06.2016
    Due to unforeseen issues, we must hold withdrawals for a short period of time. More updates to follow on the site next week.
  • Election Day 06.05.2016

    Our offices will be closed on May 9, 2016 in observance of Election Day. Our help desk will not be available until May 10, 2016.

  • Notice of SMS Scam 04.05.2016

    Dear clients,

    We have been informed about a possible scam. It has come to our attention that a good client received a phone call asking for sensitive information about  his/her account claiming that it is needed for Peso deposit. 

    We would like to warn clients about this possible scam. BTC Exchange does NOT conduct phone calls to deal business and clarification of account issues, etc. If you have received or if ever you will receive a text message or a phone call, please do NOT reply with any personal information. Kindly verify sources before you communicate. 

    We highly suggest our clients to download and use the Google Authenticator application for an extended security procedure.

    Furthermore, please follow http://www.facebook.com/btcexchangeph and http://www.twitter.com/btcexchangeph for publications and announcements. BTC Exchange only communicates through our official accounts and E-mail. For more inquiries or concerns, please e-mail support@btcexchange.ph

  • Labor Day 29.04.2016

    In observation of Labor Day on May 1, 2016, with respect to RA 9492, there will be no support on Monday, May 9, 2016. All E-mails would be replied the next day, May 10, 2016. Hoping everyone to have a nice long weekend ahead!

  • Multiple payment options 01.04.2016

    To our beloved users, most of you have been waiting for this for quite some time already and it's finally here! We're happy to introduce multiple deposit options via DragonPay! Deposits can now be processed through most major banks in the Philippines, instantly! To use this new deposit feature, simply log-in to your account, click "Deposit Withdraw Pesos" and click the DragonPay option and follow the on-screen instructions. Enjoy!

  • Holy Week Schedule 17.03.2016

    Our offices will be closed for Maundy Thursday, Good Friday and Holy Saturday on March 24-26, 2016. Our help desk will not be available until March 28th, 2016.

  • Closed for two days 23.02.2016

    Please be informed that our customer support team will not be able to respond to support requests and deposits and withdrawals will not be processed on 24th and 25th. Normal operations will resume on 26th.

    As usual, Bitcoin deposits & withdrawals and trading will resume 24x7 without any interruptions.

    Thank you.

  • We have made some changes to our policy for deposits & withdrawals 20.02.2016

    Kindly note the below changes to our policy:

    Philippine Peso withdrawals will be processed in 5 business days. A fee of 250 PHP will be applied to PHP withdrawals. 24 hour deposit & withdrawal limits are reduced to 500,000 PHP. 30 day deposit & withdrawal limits are reduced to 5,000,000 PHP.

    Thank you.

  • Minimum deposit amount for Bitcoin deposits has been set to 0.001 BTC. 28.01.2016

    Today we are introducing a minimum deposit limit on Bitcoin deposits. Bitcoin deposits under 0.001 BTC will not be accepted or returned.

    Thank you for your understanding.

  • Change in Bitcoin Deposit Addresses 23.10.2015

    Today we have switched to our new Bitcoin infrastructure.

    When you go to the Bitcoin Deposit page in your account, you will see that your old Bitcoin deposit address starting with "1" has been replaced with an address starting with "3".

    Your new Bitcoin deposit address has been generated with our new infrastructure which supports "Multi Signature Hierachical Deterministic" addresses. With the new system, we are hoping to provide you a much faster and safer experience.

    IMPORTANT: Your old addresses will remain valid until 30th of October. After this date, deposits to addresses starting with "1" will no longer be credited to your account.

  • Scheduled Downtime 20.10.2015

    We will be updating our systems on October 21st from 1am until 8 am, which will result in operational downtime. You will be able to resume trading once the system update has been completed.

  • Closed for Eid'l Adha 23.09.2015

    Our offices will be closed for national holiday Eid’l Adha on September 25th, 2015. Our help desk will not be available until September 28th, 2015.

  • Changes in Session Timeout Settings 09.09.2015

    As you know, our application automatically logs you out of your account if you remain inactive for a certain period of time. This session timeout setting can be adjusted on the Security->Session Timeout page 

    After receiving multiple requests from you, we have decided to make a change in this setting. 

    The maximum session timeout setting which used to be 60 minutes is now 360 minutes. 

    We wish you all happy and long trading sessions!

  • Closed for National Heroes Day 28.08.2015

    Our offices will be closed for national Heroes Day on August 31st, 2015. Our help desk will not be available until September 1st, 2015.

  • New Fee Schedule 05.06.2015

    We will apply market maker/market taker fee model starting from 08.06.2015 to all trades on BTCExchange.

    Please see our new fee schedule at our Fees Page.